Every hospitality business is unique, but all share a common theme – guest satisfaction. Our consultants will work with you to map and define the Salesforce processes you need to offer the perfect guest experience – at every step of their journey. We’ll help you to understand and optimise the entire guest experience, so your teams can make sure each customer becomes a loyal customer.
The travel industry is evolving quickly. Not only are more people traveling, but the way in which we find, compare and book travel is undergoing rapid change. For businesses in the travel industry, technology plays a critical role in helping meeting modern day traveller expectations. With the right systems you have the ability to increase the efficiency of your business operations and also improve your customer experience with relevant, personalised experiences that fits their specific needs.
Travel and hospitality can harness data to personalise travel options, infuse artificial intelligence to recommend at-the-moment experiences, and create connected guest services to ensure complete satisfaction.
Venerate are experts in helping design and deploy Salesforce solutions that can help you to attract and retain customers and personalise their travel experiences. What’s more, we can help you find ways to increase selling opportunities, retain loyal customers and offer a seamless customer service experience.
Venerate’s approach to delivering the right Salesforce deployment that suits the need of your business can be broken down into six distinct phases. Our services are transparently priced, and you will have a clear understanding of the deliverables at each stage of the project.
We’ll work with your stakeholders across the business to ensure we have a complete picture of your operations – how you work, your key challenges and opportunities, the potential impact of new technology and the key measures of success.
Using the findings from our discovery phase, our team of Solution Architects, Developers and Consultants will work together to scope a solution that meets all of your business, technical and functional requirements – with timescales and milestones that are fully in line with your expectations.
We will present back to you the full solution design and scope, ensuring that all points of the discovery phase are fully represented. We’ll discuss any amendments or modifications to be made in line with any changing requirements, and ensure these are reflected in your final implementation plan.
The implementation plan will ensure your project runs on schedule and to budget. Our team will have a thorough understanding of your business requirements and will use their technical skills to help translate these requirements into your Salesforce solution.
Our objective is to deliver great results for your business and, following solution delivery, our team will assess, review and monitor Salesforce to ensure success. Our experienced support team is on hand to support you, with strong technical expertise that is underpinned by a robust process and infrastructure that ensures a fast resolution time.