We can help you put citizens and stakeholders at the heart of your digital transformation initiatives by delivering personalised service from a secure, cloud-based Salesforce solution. Our consultants will work with you to map and define the Salesforce processes needed to help streamline your citizen engagements and transform your customers services operations.
People now expect a private sector service from the public sector… but all too often struggle to engage in the ways they have come to expect. Digitisation – a core component of the UK Government’s Transformation Policy – is one of the key foundations for a citizen-focused government that’s built on modern technology. But this is not an easy journey. To get there, Government CIOs and IT leaders face many conflicting and often daunting challenges. They need to lead the digitisation initiatives that bring about transformation, innovation, and citizen-centricity, all whilst working within tight financial constraints, growing security risks and compliance-oriented priorities.
Salesforce delivers solutions that offer truly connected government. One that delivers citizen-centricity for better outcomes. The platform enables you to build connections between citizens, employees, government and services, and offers real innovation in realising data-driven government for improved decision making
Venerate’s approach to delivering the right Salesforce deployment that suits the need of your business can be broken down into six distinct phases. Our services are transparently priced, and you will have a clear understanding of the deliverables at each stage of the project.
We’ll help you map out how you can offer an improved citizen-centric experience by working across your departments and teams to form a complete picture of your organisation, and the work it is charged with. We’ll help you examine how to best engage with stakeholders, and how you can improve the service experience to resolve queries quickly and cost effectively. We’ll also help you look at the potential impact of new technology, understand security considerations, and help you to define the key measures that will make your project a success.
Our team of Solution Architects, Developers and Consultants will use the findings from the discovery phase to design and scope the platform you need to ensure employees have access to the data and tools they need to be productive and effective.
We will present back to you the full solution design and scope, ensuring that all points of the discovery phase are fully represented. We’ll discuss any amendments or modifications to be made in line with any changing requirements, and ensure these are reflected in your final implementation plan.
The implementation plan will ensure your project runs on schedule and to budget. Our team will have a thorough understanding of your business requirements and will use their technical skills to help translate these requirements into your Salesforce solution.
Our objective is to deliver great results for your business and, following solution delivery, our team will assess, review and monitor Salesforce to ensure success. Our experienced support team is on hand to support you, with strong technical expertise that is underpinned by a robust process and infrastructure that ensures a fast resolution time.