Delivering Personalised Service at Scale
In an era where global competition is creating downward pricing pressures, you need new ways to differentiate. Price alone is no longer viewed as an effective way to compete and, rather than participate in a race to the bottom, you need to demonstrate significant value-add to capture and retain business. Improving service by better meeting and anticipating customer needs can help you elevate your competitive positioning above just product differentiation and pricing.
Improving the customer experience requires a service infrastructure that allows for real-time, personalised, omni-channel engagement. By giving service teams a complete customer view — like access to contracts, warranties, installed base, and entitlement data — you can empower agents to provide faster and more personalised service.
Venerate are experts in helping design deploy Salesforce solutions that can help you to take better care of your customers. What’s more, we can help you find ways to increase selling opportunities, identify new revenue streams and reduce your after-sales service costs by optimising your field support and maintenance activities.