HI-TECH

The Hi-Tech industry has witnessed enormous transformation in the past few years, culminating in today’s view that “every company must be a tech company”.

As new and traditional technology companies dominate the global economy, new challenges present. These modern disruptors must offer a unified customer experience across multiple channels, deliver agile product innovation at pace, and successfully manage the need to scale faster than ever before.

To offer these levels of engagement and streamline processes and innovation for scale, Hi-Tech companies need an integrated digital CRM platform that gives them a complete view of their customers – across the entire lifecycle. Salesforce has been the first choice for many leading Hi-Tech companies – and Venerate have been helping technology service providers of all sizes implement Salesforce CRM to automate processes and accelerate business growth.

Our offerings include implementing, integrating, and enhancing Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Salesforce Analytics, Pardot and Einstein Analytics. If you want to find out more on how our Salesforce offerings for Hi-Tech companies please complete the form below.

Hi-Tech service providers use Salesforce CRM to achieve a 360-degree customer view – thus enabling the delivery of a highly personalised experience. One centralised system will efficiently manage the entire customer lifecycle and will enable you to deliver a completely unified, cross-channel customer experience.

Salesforce Sales Cloud provides a seamless, personalised buying experience to convert more prospects to customers. Reps are equipped with tools that help cross-sell, upsell, and renew customers by anticipating and exceeding their needs, and the in-built sales process eliminates work so reps can focus on smart selling. Finally, you can drive strategic growth with in-depth sales pipeline data at your fingertips to help align growth goals at every step of the sales journey.

Salesforce Service Cloud empowers Hi-Tech field service agents to access and update customer data on the go. Agents can have an integrated mobile, live chat, email, and web self-service access to deliver seamless customer service from anywhere. Cases can be closed faster with automation and AI, fast & intelligent self-service can be offered.

Win the race for high-quality leads that convert by combining marketing automation with sales pipeline intelligence for more hot prospects and fewer cold calls. With integrated Salesforce Marketing Cloud marketers can compile customer and prospect data and create segments to run highly personalised marketing campaigns, based on region, preference and even local data protection laws. Two-way real-time customer engagement can be created and each individual customer journey can be personalised. Marketing campaigns can be evaluated across all digital channels leveraging AI and in-depth reporting and analytical capabilities.

FIND OUT MORE ABOUT OUR HI-TECH SALESFORCE SERVICES.

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Phone:+44 (0)1189 498973
Email: info@veneratesolutions.com

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