Email Classification

Email Classification for Salesforce Service Cloud

Email Classification

Streamline high-volume email routing and resolution

Our Salesforce specialists have developed an automated email classification solution to allow customer emails to be read and actioned by the right team, quickly and efficiently.

We know that for teams receiving high numbers of customer emails, challenges often arise which slow down both routing and resolution time. Each email needs to be read, understood and assessed in order to score its urgency, priority, type and classification – so that it can be routed to the right team. However, delays can occur when complex language is used, or individuals misunderstand the email or duplicate tickets are raised, all leading to poor customer experience.

Using Salesforce Service Cloud

Venerate’s automated classification solution takes care of these challenges quickly and effectively, even before the email is imported and converted to a ticket.

Our experts will use your training data to configure the solution, so it can learn keywords and classifications to help ensure correct routing – first-time, every time. It is entirely language agnostic and can be applied across multiple regions and languages for a truly global classification solution, wherever in the world your customers may be.

Our commitment to you

Our technical consultants are available to support you beyond the project as your requirements change and grow
Venerate only hire the best people to provide you with a world-class service

We understand the nuances of your business so the solutions we provide are right for you

Our transparent and flexible commercials can be designed and agreed to fit your budget cycles

Get in touch

As experts in Salesforce, Venerate offers a range of services from implementation and design, to support, development and re-engineering. If you want to learn how we can help you feel free to drop us a line! We look forward to hearing from you.

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Venerate Solutions is now part of PwC India.
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