Technology companies are dominating the global economy, but they still face many challenges in remaining competitive, efficient and value for money. They must offer a unified customer experience across multiple channels, deliver agile product innovation at pace, and successfully manage the need to scale faster than ever before.
Integrated digital CRM platforms enable technology companies to do this and Venerate has been at the forefront of helping technology service providers to implement Salesforce into their working practices with excellent success. Our world-class team help augment and amplify the benefits of Salesforce solutions to enable you to get a complete view of your customers across their entire lifecycle, so you can deliver a completely unified, cross-channel customer experience.
Using solutions such as Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Salesforce Analytics, Pardot and Einstein Analytics, we work with and across your teams to establish which combination of solutions best meets your needs. We will design and implement the right mix of digital solutions to allow you to convert more prospects to customers, retain existing customers and importantly drive strategic growth based on in-depth sales and customer data. Your teams will be empowered to access and update customer data on the go in order to provide a higher level of customer service and new automation services mean customer enquiries can be answered and dealt with more efficiently. Additionally, we will be able to help you combine marketing automation with sales intelligence to reduce cold calls, increase customer conversion rates and run highly personalised marketing campaigns that result in a high return on investment.