Case Study

Business Process Outsourcing

Our customer is a leading global Business Process Management (BPM) company. They operate in multiple regions across the globe, with a workforce of over 40,000 people, and revenues in excess of £0.5B. The company has realised its success through a combination of deep industry knowledge, backed by process expertise that helps to create digitally led transformational solutions for their customers.
Background

Delivering results for a global leading Business Process Outsourcer

Although successful, the company were struggling to support and sustain business growth. A combination of disconnected technology solutions and globally discrete ways of working meant they lacked a unified view of their customers across their various business units. In addition, their growing mobile and remote based workforce were unable to easily access the information they needed to make better informed decisions.

In order to resolve this challenge, the company selected the Salesforce platform to transform their customer facing operations for accelerated growth. This included a new modernised bid management process with in-built sales automation capabilities to ensure a seamless approach to customer acquisition, retention and management. Mobile accessibility was included to ensure that the teams had access to important customer information wherever and whenever it was needed.

With extensive experience in Salesforce, and a highly skilled Salesforce development team, Venerate was selected as the implementation partner to successfully deliver the project.

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A new modernised bid management process with in-built sales automation capabilities to ensure a seamless approach to customer acquisition, retention and management. Mobile accessibility was included to ensure that the teams had access to important customer information wherever and whenever it was needed.

Venerate Solutions — 2021

Summary Challenges:

Venerate delivered:

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