About lcoles

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So far lcoles has created 6 blog entries.

Salesforce Integration – the smarter way to reduce costs and deliver value.

Arecent study by management consulting firm, Everest Group, reports that some 70% of enterprises are struggling with integrating Salesforce with other applications and platforms – both within and outside the Salesforce ecosystem. Today, companies expect their Salesforce deployments to go far beyond simply the customer experience and are now looking to create a competitive [...]

By |2020-07-22T11:39:58+00:00July 22nd, 2020|Integration, Salesforce|0 Comments

Profitable Growth through Recurring Revenue

As a source of ongoing and reliable income (versus one-off or impulse transactions), recurring revenue offers a degree of predictability and security. This type of revenue can be realised in a number of ways – from long term, multi-year contracts, to monthly subscription services and membership clubs. Recurring revenue models are often associated with [...]

By |2020-07-22T11:32:35+00:00March 31st, 2020|Sales Cloud, Salesforce, Service Cloud|0 Comments

Using Technology to Buck the Trend in Declining Customer Satisfaction Rates

A great customer experience is often cited as a key strategic advantage for businesses who operate in today’s competitive world. As consumers, we’ve all had good – and bad – service, and it’s no surprise that a bad experience often results in us taking our business elsewhere. Not only that, but negative experiences may [...]

By |2020-07-22T11:29:31+00:00March 1st, 2020|Sales Cloud, Salesforce, Service Cloud|0 Comments

Three Steps to a Smarter Software ROI

Calculating the true value of any project and quantifying the business impact has always been challenging. For instance, spending money on automated systems and software is highly likely to improve work efficiency, but what’s the monetary improvement of that efficiency and how should that be measured? Calculating ROI Most ROI calculations for new software [...]

By |2020-07-22T11:32:59+00:00February 9th, 2020|Sales Cloud, Salesforce, Service Cloud|0 Comments

Tapping into the Latest Travel Trends

Tapping into the latest travel trends with Salesforce.com  According to a recent report by the Global Wellness Institute (GWI) the wellness tourism industry is booming. The market is set to grow at twice the rate of tourism as a whole – reaching US$919 billion by 2022. In 2017, world travellers made 830 million wellness trips – [...]

By |2020-07-22T11:33:20+00:00January 7th, 2020|Sales Cloud, Salesforce, Service Cloud|0 Comments

Small Business Saturday

With Small Business Saturday taking place on 7th December, we thought we’d take a look at how the SMB community is faring using some of the research highlights from Salesforce’s latest Small and Midsize Business Trends report. The Small Business Saturday campaign was launched in 2013 to support small business success by encouraging consumers to [...]

By |2020-07-22T11:33:41+00:00December 1st, 2019|Sales Cloud, Salesforce, Service Cloud|0 Comments
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